Privacy Policy

1. Information We Collect

We collect information that you provide directly, as well as data automatically generated through your use of our service. This includes:

• Facebook Page & Messenger Data: When you connect your Facebook page, we access messages, comments, and post interactions necessary to capture and process orders.
• Account Information: Your name, email address, business details, account settings, and billing-related information.
• AI Call Recordings: For fraud prevention and order verification, we may record AI-initiated confirmation calls.
• Order & Transaction Data: Product names, quantities, order value, delivery information, courier status, and tracking numbers.
• Fraud Detection Signals: Technical and behavioral signals such as IP address, device information, unusual order patterns, and risk indicators.
• Log Data & Cookies: Cookies, session data, browser information, and system logs to secure and improve the service.

2. How We Use Your Information

• To provide, maintain, and improve our Facebook order automation platform.
• To process customer orders from Facebook pages, Messenger conversations, and connected channels.
• To detect, prevent, and reduce fake orders, fraud, spam, abuse, and suspicious activity.
• To perform AI-powered order confirmation, customer communication, and courier dispatch workflows.
• To communicate with you about account, invoices, service updates, technical issues, and support requests.
• To comply with legal obligations and enforce our terms, policies, and service agreements.

3. Data Sharing & Third Parties

We do not sell your personal data. We only share information when it is necessary to operate, secure, or improve the service.

• Courier Partners: We may share customer name, phone number, delivery address, order details, and tracking information.
• AI/ML Service Providers: We may use third-party AI infrastructure for message understanding, speech processing, fraud analysis, and automation.
• Payment & Billing Providers: Subscription, invoice, and payment-related details may be processed by trusted billing or payment partners.
• Legal Authorities: We may disclose information where required by law or to protect rights, safety, and security.

4. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect data from unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage over the internet is completely secure, but we work to protect your information responsibly.

5. Data Retention

We retain information only for as long as necessary to provide the service, meet operational needs, resolve disputes, prevent fraud, and comply with legal obligations.

• Order and transaction records may be retained for business, support, audit, and legal purposes.
• Fraud review data and AI call records may be retained for verification and quality control.
• Account data may be retained while your account remains active or as required by law.

6. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request portability of your personal data.

To exercise these rights, contact us at nayeem3rd14@gmail.com.

7. International Data Transfers

Our business is based in Bangladesh, but we may use cloud, AI, communication, analytics, or infrastructure providers located in other countries.

8. Children’s Privacy

Our service is intended for business users and is not directed to individuals under 18 years of age.

9. Changes to This Policy

We may update this privacy policy from time to time. When we update the policy, we will revise the “Last updated” date above.

10. Contact Us

If you have any questions about this privacy policy, our data practices, or your privacy rights, please contact us: